Internal Support

Technical Support

A new Service & Support Team has recently been established to strengthen collaboration across our offices.

This Team is intended for questions and information related to our physical products, as well as software connected to these products (e.g., upgrades and minor changes in setup/configuration). Please make sure to select the correct channel based on the product category your question relates to.

The purpose of this Team is to:

• Request help with issues you encounter
• Share solutions to common problems
• Discuss best practices and improvements in our daily Service and Support work
• Connect with colleagues globally

We should also avoid contacting technicians or support operators directly with questions or issues.
Direct contact can result in questions getting stuck with individuals without others being aware of them.
When questions and answers are shared openly, we build collective knowledge and reduce duplicated work.

Digital Support

Issues and questions related to digital problems, such as bugs, errors after new releases, or other digital challenges, should be posted in the ScaleAQ Digital Support (Public) Team. Again, use the correct channel based on the product category.

To ensure efficient handling of internal support requests and effective knowledge sharing across teams, we kindly ask everyone to follow the guidelines below.