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ScaleAQ IT Support handles:
- New users, leavers
- General requests
- Projects
- Discussions regarding any new IT systems
- Orders for PC equipment etc.
Advania IT Support handles:
- Technical issues that typical requires logging in and troubleshooting
- Managed services such as Azure, Microsoft Office, Outlook, SharePoint, OneDrive, Network
- Dynamics 365
- Issues with password requiring reset
- Security issues
- Issues that requires calling in and of urgent nature
Remember to provide a clear description of the issue and include any screenshots of error messages.
YOU are a target for hackers!
Every week we read about serious cyber attacks on companies. We are all at risk and the stakes are high. We know this from experience with the attack in the April 2020. That attack was blood sweat and tears – and cost us millions and millions. The biggest risk we have is that one of us clicks on something we are not supposed to – and we do not want to experience April 2020 again.
Most successful attacks on IT systems depend on one or more users clicking on links or attachments that contain malicious software, or visiting a website with malicious contents. Cyber security is everyone’s responsibility. By following the tips below and remaining vigilant, you are doing your part to protect ScaleAQ as well as yourself.
Be aware of suspicious emails – think twice
- Cyber-criminals will attempt to trick you into divulging personal information such as your login ID and password or other personal information.
- Phishing scams can be carried out by phone, or through social networking sites – but most commonly by email.
- Be suspicious of any official-looking email message or phone call that asks for personal or financial information.
Be aware of hyperlinks – think three times!
- Sometimes it seems easy to blame users for falling victim to phishing attacks, but campaigns are becoming increasingly sophisticated. It’s often difficult to distinguish a malicious email from a regular one because attackers will tailor attacks to look as if they come from a trusted source, such as cloud service providers like Microsoft, Google or even colleagues (we have experienced this several times).
When visiting websites – be careful what you click
- Avoid visiting unknown websites or downloading software from untrusted sources. These sites often host malware that will automatically install (often silently) and compromise your computer.
Back up your data
- Save your work in Onedrive or Sharepoint to secure data from potential ransomware attack, don’t use the local desk on your computer. If attacked you’ll lose it all, and that just a minor part of what can happen.